Introduction
Welcome to Cherrys Memories Pty Ltd (“we”, “us”, “our”). By accessing or using our website (www.cherrysmemories.com.au) or any of our services, you (“Client”, “you”, “your”) agree to comply with and be bound by these Terms and Conditions (“Agreement”). If you do not agree to these terms, please refrain from using our website or services.
Once a deposit is made, it is assumed that you have read, understood, and agreed to these Terms and Conditions in full.
Services Offered
Cherrys Memories Pty Ltd provides decoration services and rental of decorative items for various events, including but not limited to weddings, parties, and corporate events. All services and rentals are subject to availability.
Our styling fee includes the following services:
- Conceptualizing the event’s theme and styling.
- Consulting on event details such as colour schemes, ideas, sourcing props, balloons, cake, florals, etc.
- Sourcing and coordinating with vendors that align with the event concept.
- Ensuring the correct execution of the vision and theme through vendor liaison.
- On-site attendance on the event day to ensure the styling setup is completed as planned.
Please note that this fee does not cover the cost of florals, balloons, personalized items, cakes, or rental décor items, which are additional charges.
Booking and Payment
- To secure a booking, a non-refundable deposit of 25% of the total cost is required.
- The remaining balance must be paid no later than two weeks before the event date.
- Late payments may result in cancellation or the imposition of additional fees.
Pricing and Availability
- All prices listed on our website are exclusive of GST, which will be applied where applicable.
- Prices are subject to change without prior notice.
- We reserve the right to correct any pricing errors or discrepancies.
- Availability of items and services is not guaranteed until booking confirmation is provided.
Security Deposit (For Rentals)
- A refundable security deposit is required for rented items and will be refunded once the items are returned in good condition.
- Any damaged or missing items will result in a deduction from the deposit or additional charges if the cost of replacement or repair exceeds the deposit amount.
Cancellation and refund Policy
- Cancellations must be made in writing via email at info.cherrysmemories@gmail.com.
- All deposits are non-refundable.
- No refunds will be issued for cancellations made before the event date, and the Client will remain liable for the full amount of the quote/invoice.
Client Responsibilities
- The Client is responsible for ensuring the venue is accessible and ready for the decoration setup as agreed upon.
- Designs may be subject to adjustments based on venue clearance and accessibility.
- The Client must provide accurate and complete information about their requirements.
- The Client must review the work and services provided and inform us of any required changes before the setup is completed.
- Failure to communicate changes will be considered as acceptance of the setup as satisfactory.
- Any delays or additional requests during the setup may result in additional charges.
- Reference images provided by the Client or Cherrys Memories are for illustrative purposes only. The final product may differ from the reference images.
Intellectual Property
- All content on our website, including images, designs, and text, is the exclusive property of Cherrys Memories Pty Ltd and is protected by copyright law.
- The Client agrees not to reproduce, distribute, or use any content from the website without prior written consent from Cherrys Memories Pty Ltd.
Limitation of Liability
- Cherrys Memories Pty Ltd shall not be liable for any damages or losses arising from the use of our services, except in cases of gross negligence or wilful misconduct.
- We are not responsible for delays or issues caused by third parties, including venues or vendors.
- Our liability is limited to the total amount paid by the Client for the specific services related to the event.
Changes to Terms and Conditions
- We reserve the right to amend or update these Terms and Conditions at any time without prior notice.
- Any changes will be posted on this page, and your continued use of the website and services constitutes acceptance of those changes.
Governing Law
- These Terms and Conditions are governed by the laws of Australia and New South Wales (NSW).
- Any disputes arising under or in connection with this Agreement will be resolved in the courts of New South Wales, Australia, including NCAT.
- In the event of a dispute, any discounts or special offers previously applied may be waived, and the full amount for services will be required to be paid.
Contact Us
If you have any questions or concerns about these Terms and Conditions, please contact us at:
Email: info.cherrysmemories@gmail.com
Phone: 1300 816 444
Address: 205 Old Stock Route Road, Oakville, NSW 2765